Jesus Ortiz

Jesus Ortiz

LinkedIn (530) 518-6884 jesusortiz4150@gmail.com

Summary

The best IT partners don’t just solve problems; they elevate possibilities. With over 10 years supporting demanding executives and enterprise users, I’ve built my career on one principle: technology should empower people, not frustrate them. At TAIT Towers, executives came to me directly because they knew what to expect: fast solutions delivered with a calm, reassuring approach that made complex technology feel simple. Whether orchestrating broadcast productions for Hollywood directors or leading AWS deployments that cut costs by 16%, I anticipate needs before they are voiced and deliver solutions that not only work but impress.

Certifications

AWS Certified Solutions Architect - Associate (SAA)
  • Completed a 70+ hour course covering theory and practical lessons on core AWS services and architectures
  • Implemented 3-tier web application architectures using best practices for resilient, high performing, secure, and cost-optimized frameworks
  • Gained practical experience with hybrid cloud architectures
  • Developed a working knowledge of AWS's global infrastructure and key services

Job Experience

IT Service Desk Technician

TAIT Towers (2022 - 2025)

  • Supported 3,000+ global users including C-suite executives with white-glove technical service
  • Orchestrated broadcast-quality production for Hollywood director Don Mischer event, managing multi-camera setup and live streaming
  • Led AWS WorkSpaces deployment that reduced infrastructure costs by 16% while improving performance
  • Executed seamless Microsoft 365 migration for global workforce with zero business disruption
  • Created innovative video documentation with text-to-speech narration, significantly reducing support tickets
IT Specialist

Glenn Medical Center (2014 - 2022)

  • Optimized Active Directory across multiple facilities, streamlining administration through linked Group Policies
  • Managed and monitored mission-critical systems (DHCP, DNS, web services, Exchange) to ensure high availability
  • Contributed to critical IT infrastructure projects including facility-wide Aruba wireless migration
  • Conducted hands-on training for staff on network security best practices

Projects

Cloud Resume Challenge
  • Built serverless resume using AWS S3, CloudFront, Route 53, API Gateway, Lambda, and DynamoDB
  • Implemented visitor counter with Python backend and JavaScript frontend
  • Deployed infrastructure as code using AWS SAM
  • Automated CI/CD pipeline with GitHub Actions for both frontend and backend
  • Wrote comprehensive tests for Python Lambda functions
  • Read about my Cloud Resume Challenge experience

Technical Skills

  • Cloud & Virtualization: AWS Services (EC2, S3, Lambda, DynamoDB, CloudFront, API Gateway), IaC (SAM, CloudFormation)
  • Programming: Python, JavaScript, Bash, PowerShell
  • System Administration: Active Directory, Remote Desktop Solutions, IBM MDM
  • Operating Systems: Windows, macOS, Linux
  • Network Infrastructure & Security: TCP/IP, DHCP, DNS, VLAN, Sophos, Aruba
  • Languages: English (Native), Spanish (Bilingual)

Education

California State University, Chico

B.A. Music, Concentration in Music Business

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